SMS Conversion Rate Calculator

Calculate conversion rate and revenue per SMS message for your e-commerce SMS marketing campaigns. Compare SMS ROI against email and other channels.

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Overall Conversion Rate
0.31%
End-to-end: conversions / messages sent
Revenue
$2,325.00
31.00 conversions at $75.00 each
Campaign Cost
$150.00
10,000.00 messages at $0.02 each
Net Profit
$2,175.00
Revenue minus total SMS cost
ROI
1,450.00%
(Revenue - Cost) / Cost
Revenue per SMS
$0.23
Total revenue divided by messages sent
Cost per Conversion
$4.84
Total cost / number of conversions
Conversions
31.00
1,048.00 clicks with 3.00% conversion
SMS Funnel
Sent10,000.00 (100.00%)
Delivered9,700.00 (97.00%)
Opened8,730.00 (87.30%)
Clicked1,048.00 (10.48%)
Converted31.00 (0.31%)

SMS vs Email vs Push

ChannelOpen RateClick RateConv. RateCost/MsgEst. ROAS
SMS90%12%0.31%$0.0215.5x
Email22%3.5%0.11%$0.0027.1x
Push Notification50%7%0.16%$0.00116.3x

Scale Scenarios

VolumeConversionsRevenueCostProfit
5,000.0016.00$1,200.00$75.00$1,125.00
10,000.0031.00$2,325.00$150.00$2,175.00
25,000.0079.00$5,925.00$375.00$5,550.00
50,000.00157.00$11,775.00$750.00$11,025.00
100,000.00314.00$23,550.00$1,500.00$22,050.00
Planning notes, formulas, and examples

About the SMS Conversion Rate Calculator

SMS marketing delivers some of the highest open and engagement rates of any marketing channel, with 98% open rates and 45% response rates. For e-commerce, SMS conversion rates typically range from 0.5% to 3%, with abandoned cart and flash sale messages performing best.

This calculator computes your SMS conversion rate from messages delivered and resulting orders, plus revenue per SMS and campaign ROI. Use it to evaluate individual campaigns, compare SMS against email, and justify SMS marketing investment.

SMS is particularly effective for time-sensitive offers, order updates, restock notifications, and abandoned cart reminders. Its immediacy (90% of texts are read within 3 minutes) makes it ideal for driving urgent action.

When This Page Helps

SMS has higher per-message costs than email but often higher conversion rates. This calculator helps you determine whether the higher cost is justified by comparing revenue per message and ROI against your other channels.

How to Use the Inputs

  1. Enter the number of SMS messages delivered.
  2. Enter the number of orders attributed to the SMS campaign.
  3. Enter your AOV and cost per SMS.
  4. Review your SMS conversion rate and revenue per message.
  5. Compare against email and other channels.
Formula used
SMS CR (%) = (Orders from SMS / SMS Delivered) × 100 Revenue per SMS = Total Revenue / SMS Delivered SMS ROI = (Revenue − Total SMS Cost) / Total SMS Cost × 100

Example Calculation

Result: 1.50% SMS conversion rate

With 5,000 SMS delivered and 75 orders at $90 AOV, the SMS CR is 1.50%. Revenue = $6,750. Cost = 5,000 × $0.015 = $75. ROI = ($6,750 − $75) / $75 = 8,900%. Revenue per SMS = $1.35.

Tips & Best Practices

  • Keep SMS messages under 160 characters to avoid multi-segment charges.
  • Include a clear CTA with a short URL directly to the product or cart.
  • Timing matters: send during business hours and avoid early mornings or late nights.
  • Use SMS for urgency (flash sales, last chance, expiring coupons) rather than general newsletters.
  • Always obtain explicit opt-in and provide easy opt-out to maintain compliance and list quality.
  • Combine SMS with email in a multi-channel sequence for best results.

SMS as a Revenue Channel

SMS marketing generates an average of $71 per subscriber annually for e-commerce brands, according to industry data. While the list is smaller than email (typically 10–30% of email list size), the per-subscriber value is 2–3× higher due to superior engagement.

Best SMS Campaign Types

Abandoned cart reminders (highest CR), flash sale announcements (best for urgency), restock notifications (for high-demand items), shipping updates (builds trust), and loyalty point reminders (drives repeat purchases). Start with cart recovery and shipping, then expand to promotional.

SMS and Email Together

The most effective approach combines both channels. Send an email first, wait 2–4 hours, then follow up with SMS to non-openers. This multi-touch strategy captures attention across both channels and typically outperforms either one alone by 20–40%.

Sources & Methodology

Last updated:

Frequently Asked Questions

  • Promotional SMS campaigns convert at 0.5–2%. Abandoned cart SMS converts at 2–5%. Flash sale alerts and restock notifications can reach 3–8%. The average across all SMS types is approximately 1–2%.